Westpac Group1 follower50 jobs

Risk Analyst – Customer Due Diligence

Mid levelFull-timeHybridAdelaide SA, AustraliaCustomer service and supportRisk management and complianceFinancial consultingPosted 1 month ago
View your fit0 of 9 criteria met

About the job

This job is about being a vital part of the Financial Crime Surveillance team at Westpac, where safeguarding the bank and its customers is the top priority. Your contributions will directly impact the financial ecosystem and help deliver a trusted experience for every customer. The team thrives on collaboration, support, and a commitment to excellence.

You'll be responsible for

📬

Managing communications

Handling inbound and outbound communications with stakeholders and customers, providing accurate and timely support.
🗂️

Taking ownership of cases

Applying analytical thinking and a risk mindset to manage assigned cases effectively.
🤝

Collaborating with stakeholders

Working with various business units to enhance operational decision-making and customer interactions.

What we're looking for

🔍

Experience in financial services

Demonstrated experience in financial services or financial crime processes.

View fit

📞

Contact centre experience

Proven experience in a contact centre or phone-based environment.

View fit

🗣️

Effective communication skills

Strong communication skills for handling sensitive conversations.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Experience in financial services
Demonstrated experience in financial services or financial crime processes.

View

Contact centre experience
Proven experience in a contact centre or phone-based environment.

View

Effective communication skills
Strong communication skills for handling sensitive conversations.

View

Attention to detail
Ability to maintain accuracy while managing high call volumes.

View

Knowledge of financial crime
Exposure to AML, KYC, or sanctions processes is highly regarded.

View

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