Westpac Group
Risk Analyst – Customer Due Diligence
Mid levelFull-timeHybridAdelaide SA, AustraliaCustomer service and supportRisk management and complianceFinancial consultingPosted 1 month ago
View your fit0 of 9 criteria met
About the job
This job is about being a vital part of the Financial Crime Surveillance team at Westpac, where you will help safeguard the bank and its customers against financial crime. Your contributions will directly protect the organization and the wider community while ensuring compliance with regulatory standards. The team values collaboration and support, creating a welcoming environment for everyone.
You'll be responsible for
📬
Managing communications
Handle inbound and outbound communications with stakeholders and customers, providing accurate and timely support.🚪
Facilitating customer exits
Draft formal communications and coordinate account closures or blocks, ensuring compliance.🤝
Collaborating with stakeholders
Work with business units to manage customer interactions and support operational decision-making.What we're looking for
🔍
Experience in financial services
Demonstrated experience in financial services or financial crime processes.View fit
📞
Contact centre experience
Proven experience in a contact centre or phone-based environment.View fit
🗣️
Effective communication skills
Strong skills in active listening and handling sensitive conversations.View fit
View more
