Suncorp Group5 followers87 jobs

Insights Lead - Consumer Performance, Risk & Executive Office

Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportDataBusiness analysis and strategyPosted 1 week ago
View your fit0 of 9 criteria met

About the job

The Insights Lead is a pivotal job focused on driving performance optimisation and enhancing customer outcomes within the call centre business. By delivering actionable insights and analysis, this job plays a crucial role in influencing business strategy and aligning insights with organisational goals. The team thrives on collaboration, innovation, and a commitment to continuous improvement.

You'll be responsible for

🚀

Driving performance optimisation

Delivering actionable insights and analysis to improve customer outcomes across the call centre business.
📊

Building and maintaining dashboards

Creating dashboards to translate complex performance data into meaningful insights for stakeholders.
👩‍🏫

Coaching and mentoring

Uplifting capability across the team by coaching and mentoring others in analytical practices.

What we're looking for

📊

Business analysis and data visualisation expertise

Proven experience analysing customer behaviour and market trends.

View fit

🤝

Stakeholder engagement skills

Demonstrated ability to collaborate with diverse teams effectively.

View fit

📈

Analytical tools proficiency

Intermediate to advanced skills in SQL, Excel, and PowerPoint.

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View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Business analysis and data visualisation expertise
Proven experience analysing customer behaviour and market trends.

View

Stakeholder engagement skills
Demonstrated ability to collaborate with diverse teams effectively.

View

Analytical tools proficiency
Intermediate to advanced skills in SQL, Excel, and PowerPoint.

View

High-quality communication skills
Strong written and verbal skills for impactful presentations.

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Critical thinking and problem-solving
Ability to synthesise complex data into actionable insights.

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