Suncorp Group5 followers87 jobs

Insights Lead - Consumer Performance, Risk & Executive Office

Mid levelFull-timeHybridBrisbane QLD, AustraliaDataCustomer serviceBusiness analysis and strategyPosted 1 week ago
View your fit0 of 9 criteria met

About the job

The Insights Lead is a pivotal job focused on driving performance optimisation and enhancing customer outcomes within the call centre business. By delivering actionable insights and analysis, this job directly contributes to improving Customer Service performance across various measures. The team values collaboration, innovation, and a commitment to aligning insights with organisational goals.

You'll be responsible for

🚀

Driving performance optimisation

Leading performance discussions and identifying opportunities for improvement to enhance customer outcomes across the call centre business.
📈

Building and maintaining dashboards

Creating and managing dashboards that translate complex performance data into meaningful insights for stakeholders.
🔍

Conducting deep dive investigations

Proactively identifying business issues and producing insights that support decisions by the Customer Service Leadership Team.

What we're looking for

📊

Business analysis and data visualisation expertise

Experience analysing customer behaviour and market trends for insights.

View fit

🤝

Stakeholder engagement skills

Demonstrated ability to collaborate across business and technical teams.

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📈

Proficiency in analytical tools

Intermediate to advanced skills in SQL, Excel, and visualisation tools.

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Meet the team

About the company

View your fit

0 of 5 criteria met
Business analysis and data visualisation expertise
Experience analysing customer behaviour and market trends for insights.

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Stakeholder engagement skills
Demonstrated ability to collaborate across business and technical teams.

View

Proficiency in analytical tools
Intermediate to advanced skills in SQL, Excel, and visualisation tools.

View

Strong communication skills
High-level written and verbal skills adaptable across all business levels.

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Critical thinking and problem-solving
Proven ability to translate complex problems into actionable insights.

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