Suncorp Group5 followers87 jobs

Insights Lead - Consumer Performance, Risk & Executive Office

Mid levelFull-timeHybridSydney NSW, AustraliaDataCustomer serviceBusiness analysis and strategyPosted 1 week ago
View your fit0 of 9 criteria met

About the job

The Insights Lead is a pivotal job that focuses on driving performance optimisation and enhancing customer outcomes within the call centre business. By delivering actionable insights and analysis, this role significantly influences business strategy and aligns insights with organisational goals. Collaboration and communication are key, as the team works closely with various stakeholders to ensure that insights translate into meaningful actions.

You'll be responsible for

🚀

Driving performance optimisation

Leading performance discussions and identifying opportunities for improvement to enhance customer outcomes across the call centre business.
📊

Building and maintaining dashboards

Creating and managing dashboards that provide actionable insights and support decision-making for the Customer Service Leadership Team.
🔍

Conducting deep dive investigations

Proactively identifying business issues and conducting investigations to produce insights that inform strategic decisions.

What we're looking for

📊

Business analysis and data visualisation expertise

Proven experience analysing customer behaviour and market trends.

View fit

🤝

Stakeholder engagement skills

Demonstrated ability to collaborate across business and technical teams.

View fit

📈

Intermediate to advanced analytical proficiency

Experience with SQL, Excel, and data visualisation tools.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Business analysis and data visualisation expertise
Proven experience analysing customer behaviour and market trends.

View

Stakeholder engagement skills
Demonstrated ability to collaborate across business and technical teams.

View

Intermediate to advanced analytical proficiency
Experience with SQL, Excel, and data visualisation tools.

View

High-quality commentary writing
Proven ability to produce clear, actionable insights.

View

Project management experience
Experience managing timelines and stakeholder engagement in projects.

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