Suncorp Group5 followers87 jobs

Insights Lead - Consumer Performance, Risk & Executive Office

Mid levelFull-timeHybridSydney NSW, AustraliaDataCustomer serviceBusiness analysis and strategyPosted 1 week ago
View your fit0 of 9 criteria met

About the job

The Insights Lead is a pivotal position focused on driving performance optimisation and enhancing customer outcomes within the call centre business. By delivering actionable insights and analysis, this job plays a crucial role in influencing business strategy and aligning insights with organisational goals. The team thrives on collaboration and values diverse perspectives, making it an exciting opportunity for those passionate about data-driven decision-making.

You'll be responsible for

🚀

Driving performance optimisation

Driving performance optimisation and improved customer outcomes by delivering actionable insights and analysis across the call centre business.
📈

Building and maintaining dashboards

Building and maintaining dashboards to translate complex performance data into meaningful insights.
👩‍🏫

Coaching and mentoring

Coaching and mentoring others to uplift capability across the team and foster collaborative relationships.

What we're looking for

📊

Business analysis and data visualisation experience

Proven experience analysing customer behaviour and market trends.

View fit

🤝

Stakeholder engagement skills

Demonstrated ability to collaborate with diverse teams effectively.

View fit

📈

Proficiency in analytical tools

Intermediate to advanced skills in SQL, Excel, and PowerPoint.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Business analysis and data visualisation experience
Proven experience analysing customer behaviour and market trends.

View

Stakeholder engagement skills
Demonstrated ability to collaborate with diverse teams effectively.

View

Proficiency in analytical tools
Intermediate to advanced skills in SQL, Excel, and PowerPoint.

View

Strong communication skills
High-level written and verbal skills adaptable across business levels.

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Critical thinking and problem-solving
Strong capability to translate complex problems into actionable insights.

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