Westpac Group1 follower50 jobs

Risk Analyst – Customer Due Diligence

Mid levelFull-timeHybridAdelaide SA, AustraliaCustomer service and supportRisk management and complianceFinancial consultingPosted 1 week ago
View your fit0 of 9 criteria met

About the job

This job is about being a vital part of the Financial Crime Surveillance team at Westpac, where you will help protect the bank and its customers from financial crime. Your contributions will play a significant role in ensuring compliance and delivering high-quality operational outcomes. The team values collaboration and support, creating a welcoming environment for everyone.

You'll be responsible for

📬

Managing communications

Overseeing inbound and outbound communications with stakeholders and customers, ensuring timely and accurate support.
🔑

Taking ownership of cases

Applying analytical thinking and a risk mindset to manage assigned cases effectively.
🤝

Collaborating with stakeholders

Working with various business units to enhance operational decision-making and customer interactions.

What we're looking for

🔍

Experience in financial services

Demonstrated experience in financial services or financial crime processes.

View fit

📞

Contact centre experience

Proven experience in a contact centre or phone-based environment.

View fit

🗣️

Effective communication skills

Strong verbal communication skills for handling sensitive conversations.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Experience in financial services
Demonstrated experience in financial services or financial crime processes.

View

Contact centre experience
Proven experience in a contact centre or phone-based environment.

View

Effective communication skills
Strong verbal communication skills for handling sensitive conversations.

View

Attention to detail
Proven ability to maintain accuracy in a fast-paced environment.

View

Operational or financial crime exposure
Experience with AML, KYC, or sanctions is highly regarded.

View

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