About the job
This job is about leading a dynamic sales and customer support team at The Good Guys, where the focus is on delivering exceptional service and resolving customer issues effectively. The impact of this position is significant, as it directly influences customer satisfaction and operational efficiency. The team thrives in a fast-paced environment that values diversity and creativity, making it an exciting place to grow your career.
You'll be responsible for
📈
Providing direction to team members
Guide sales and customer support team members to ensure a positive post-service experience and prompt resolution of delivery or product issues.⚠️
Managing escalated concerns
Address escalated customer issues promptly and effectively to ensure satisfaction.🤝
Collaborating with teams
Work with Supply Chain, Stores, and Suppliers to recommend process improvements that enhance customer experience.Key criteria
📞
Frontline customer service experience
Demonstrated experience in frontline customer service roles.View
🛍️
Retail sales or administration background
Experience in retail sales or administrative functions.View
💻
Proficiency in Microsoft Office
Demonstrated skills using Microsoft Office suite effectively.View
View more
