About the job
This job is all about creating memorable experiences for guests while ensuring their needs are met with exceptional service. By resolving requests and promoting brand loyalty, you play a vital role in enhancing the overall guest experience at Marriott. The team thrives on collaboration, professionalism, and a shared commitment to well-being, making it a fantastic environment to grow and succeed.
You'll be responsible for
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Resolving guest requests
Contacting appropriate departments to address guest calls, requests, or problems efficiently.🏨
Promoting brand loyalty
Using sales techniques to enhance guest loyalty and maximize revenue through up-selling.👥
Training and supporting team members
Assisting management in training and motivating employees while modeling professional behavior.Key criteria
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Guest service experience
Demonstrated experience handling guest calls and requests effectively.View
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Sales techniques knowledge
Experience using sales techniques to maximize revenue and guest loyalty.View
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Office administration skills
Proven skills in general office duties and document management.View
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