Zendesk7 followers8 jobs

Sales Operations Analyst

Mid levelFull-timeHybridMelbourne VIC, AustraliaSalesStrategy and analysisPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

This job is about joining Zendesk's Global Go-to-Market Sales Operations team as an analytical powerhouse. You will play a crucial role in leveraging data to enhance the efficiency of the Sales Development function, which is vital for driving global pipeline growth. The team thrives on collaboration, innovation, and a shared commitment to optimizing processes through AI and automation.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📊

Creating and managing dashboards

Create and manage comprehensive dashboards and reports for SDR/BDR teams, focusing on lead volume, persistency, conversion rates, funnel velocity, and pipeline ROI.
⚙️

Influencing AI strategy

Influence the design and scaling of AI-powered automation platforms integrated with our GTM stack to optimize personalized outreach and nurturing at scale.
✅

Ensuring data accuracy

Work closely with Revenue Operations and Marketing to ensure data accuracy, smart targeting, and seamless workflows for peak SDR/BDR performance.

Key criteria

📊

Sales operations experience (2-4 years)

Proven background in Sales Operations or Business Analysis.

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🔍

SaaS top-of-funnel expertise

Deep understanding of MQL, SQL, and conversion metrics.

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🛠️

Technical proficiency in Salesforce

Daily experience with Salesforce and data visualization tools.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Sales operations experience (2-4 years)
Proven background in Sales Operations or Business Analysis.

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SaaS top-of-funnel expertise
Deep understanding of MQL, SQL, and conversion metrics.

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Technical proficiency in Salesforce
Daily experience with Salesforce and data visualization tools.

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AI and automation integration
Experience integrating AI tools into GTM workflows.

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Data analysis and narrative skills
Ability to translate complex data into actionable insights.

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