About the job
This job is about joining Zendesk's Global Go-to-Market Sales Operations team as an analytical powerhouse. You will play a crucial role in leveraging data to enhance the efficiency of the Sales Development function, which is vital for driving global pipeline growth. The team thrives on collaboration, innovation, and a shared commitment to optimizing processes through AI and automation.
You'll be responsible for
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Creating and managing dashboards
Create and manage comprehensive dashboards and reports for SDR/BDR teams, focusing on lead volume, persistency, conversion rates, funnel velocity, and pipeline ROI.⚙️
Influencing AI strategy
Influence the design and scaling of AI-powered automation platforms integrated with our GTM stack to optimize personalized outreach and nurturing at scale.✅
Ensuring data accuracy
Work closely with Revenue Operations and Marketing to ensure data accuracy, smart targeting, and seamless workflows for peak SDR/BDR performance.Key criteria
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Sales operations experience (2-4 years)
Proven background in Sales Operations or Business Analysis.View
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SaaS top-of-funnel expertise
Deep understanding of MQL, SQL, and conversion metrics.View
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Technical proficiency in Salesforce
Daily experience with Salesforce and data visualization tools.View
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