Aircall1 follower4 jobs

Scale Customer Engineer - APAC

Mid levelFull-timeHybridSydney NSW, AustraliaInformation technologyCustomer successPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The job is about ensuring Aircall’s long-tail and SMB/Core customers onboard successfully and adopt the product effectively. This role is crucial as it drives customer satisfaction and retention through proactive engagement and support. The team thrives in a collaborative, fast-moving environment where trust and impact are valued.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🎤

Leading webinar-led onboarding

Hosting recurring sessions for groups of customers to help them configure Aircall and explore key features.
📞

Providing reactive 1:1 support

Jumping into ad-hoc calls to unblock customers on specific setup hurdles or best-practice questions.
📊

Monitoring portfolio health

Using usage signals and health dashboards to identify customers who are stalling and proactively reaching out with solutions.

Key criteria

🗣️

Communication clarity

Experience explaining complex technical ideas simply to diverse audiences.

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📊

Data fluency

Proven ability to use dashboards and health scores for prioritization.

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🤝

Collaborative spirit

Demonstrated experience working across departments for seamless customer experiences.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Communication clarity
Experience explaining complex technical ideas simply to diverse audiences.

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Data fluency
Proven ability to use dashboards and health scores for prioritization.

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Collaborative spirit
Demonstrated experience working across departments for seamless customer experiences.

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Technical curiosity
Familiarity with SaaS products and translating technical details into customer value.

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Customer-facing experience
1–3 years in customer-facing SaaS roles like onboarding or support.

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