Aircall1 follower8 jobs

Scale Customer Engineer, APAC Market - Sydney

JuniorMid levelFull-timeHybridSydney NSW, AustraliaProfessional servicesInformation technologyCustomer successPosted 2 months ago
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About the job

Aircall is an innovative AI-powered customer communications platform that is transforming how companies engage with their customers. With a focus on helping customer-facing teams work smarter, Aircall's solutions drive revenue growth and enhance service delivery. The team thrives in a fast-paced, collaborative environment where curiosity and impact are valued, making it an exciting place to work and grow.

You'll be responsible for

🎤

Leading webinar-led onboarding & activation

Deliver recurring onboarding webinars for SMB/Core customers, helping them configure Aircall and understand key features to reach first value quickly.
📞

Providing reactive 1:1 onboarding support

Assist customers with basic configuration and best-practice guidance through ad-hoc onboarding calls to ensure smooth activation.
🔍

Proactively monitoring portfolio health

Review health and usage signals weekly to identify customers needing check-ins, ensuring they stay on track without high-touch engagement.

Key criteria

📞

Customer-facing SaaS experience (1-3 years)

Experience in onboarding, customer success, or support roles.

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🗣️

Clear communication skills

Ability to adapt communication for various technical levels.

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📊

Data and tool fluency

Proficient with CRMs and onboarding tools for customer management.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer-facing SaaS experience (1-3 years)
Experience in onboarding, customer success, or support roles.

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Clear communication skills
Ability to adapt communication for various technical levels.

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Data and tool fluency
Proficient with CRMs and onboarding tools for customer management.

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Execution excellence
Highly organized with strong follow-up and documentation skills.

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Collaboration and influence
Experience working cross-functionally to enhance customer experiences.

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