About the job
Aircall is an innovative AI-powered customer communications platform that is transforming how companies engage with their customers. With a focus on helping customer-facing teams work smarter, Aircall's solutions drive revenue growth and enhance service delivery. The team thrives in a fast-paced, collaborative environment where curiosity and impact are valued, making it an exciting place to work and grow.
You'll be responsible for
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Leading webinar-led onboarding & activation
Deliver recurring onboarding webinars for SMB/Core customers, helping them configure Aircall and understand key features to reach first value quickly.📞
Providing reactive 1:1 onboarding support
Assist customers with basic configuration and best-practice guidance through ad-hoc onboarding calls to ensure smooth activation.🔍
Proactively monitoring portfolio health
Review health and usage signals weekly to identify customers needing check-ins, ensuring they stay on track without high-touch engagement.Key criteria
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Customer-facing SaaS experience (1-3 years)
Experience in onboarding, customer success, or support roles.View
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Effective communication skills
Ability to convey technical concepts clearly to diverse audiences.View
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Data fluency and tool proficiency
Experience with CRMs and customer success platforms for tracking.View
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