Queensland Government
Senior Advisor (Customer Service)
SeniorFull-timeHybridBrisbane QLD, AustraliaPeople and cultureOperations consultingCustomer servicePosted 2 weeks ago
About the job
The Senior Adviser (Customer Service) plays a crucial role in enhancing customer experiences by managing a dynamic team and delivering exceptional services across various channels. This job is essential for maintaining the reputation of the Customer Service Centre as a reliable government service provider. The team thrives on collaboration, innovation, and a commitment to continuous improvement.
You'll be responsible for
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Supervising customer service operations
Overseeing the operations of the Customer Service Centre to ensure effective service delivery across multiple channels.⚖️
Resolving customer complaints
Acting as the first point of contact for escalated customer concerns, ensuring timely and professional resolutions.💡
Developing staff training programs
Collaborating with staff to create and implement learning and development programs to enhance team skills.What we're looking for
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Customer service management experience
Demonstrated experience managing customer service operations across multiple channels.View fit
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Operational planning skills
Experience developing operational and financial plans for service centres.View fit
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Staff training and development
Proven background in training and developing customer service staff.View fit
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