Queensland Government
Senior Advisor
SeniorFull-timeHybridMackay QLD, AustraliaPeople and cultureOperations consultingCustomer servicePosted 2 days ago
About the job
The Senior Advisor position at the Cannonvale and Bowen office is a fantastic opportunity to blend customer service, operational management, and community impact. This hands-on, customer-focused job allows you to supervise daily operations, support team development, and drive service improvements. With a supportive team and a flexible work environment, you’ll have the chance to make a meaningful difference in the community while enjoying professional growth.
You'll be responsible for
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Overseeing daily operations
Supervising daily operations and working collaboratively with a small, dedicated team to provide a positive customer experience across multiple channels.🌱
Mentoring staff
Supporting the development of the team by mentoring staff and providing constructive feedback to support their growth.🛠️
Resolving customer concerns
Acting as the first point of contact for escalated customer concerns, resolving issues professionally and promptly to ensure a seamless experience for customers.What we're looking for
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Strong customer service skills
Experience interacting respectfully with diverse clients to meet their needs.View fit
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Excellent teamwork and communication
Demonstrated ability to collaborate effectively and support team goals.View fit
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Attention to detail and adherence to procedures
Proven capability to interpret and apply policy guidelines accurately.View fit
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