Suncorp Group
Senior Claims Officer
SeniorFull-timeHybridBrisbane QLD, AustraliaProfessional servicesCustomer service and supportPosted 2 months ago
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About the job
As a Senior Claims Officer, you will take charge of a portfolio of Property Liability claims, ensuring that policies and procedures are followed to achieve the best outcomes. Your expertise will not only guide your own work but also support and uplift your team members, fostering a collaborative and growth-oriented environment. At Suncorp, we value diversity and inclusion, and we strive to create a workplace where everyone feels connected and valued.
You'll be responsible for
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Managing Property Liability claim files
Overseeing claims from start to finish, ensuring best practices are followed efficiently and cost-effectively.🔍
Providing specialist advice on complex claims
Leveraging analysis and experience for sound decision-making, acting as a subject matter expert for the team.🌱
Supporting professional growth of team members
Developing and implementing individual development plans, providing technical training, and acting as a mentor.Skills you'll need
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Analytical and problem-solving skills
Ability to develop solutions, identify key issues, and break down complex problems, supporting effective decision-making.💬
Communication and negotiation skills
Strong oral and written communication skills, with the ability to explain information confidently and engage in negotiations for mutual benefit.📊
Technical competence and legislative knowledge
Proficient in Microsoft Office and mainframe applications, with sound knowledge of legislation, regulations, and guidelines relevant to Liability claims.View more
