Suncorp Group
Senior Claims Officer
SeniorFull-timeHybridBrisbane QLD, AustraliaProfessional servicesCustomer service and supportPosted 5 days ago
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About the job
As a Senior Claims Officer, you will take charge of a portfolio of Property Liability claims, ensuring timely and cost-effective outcomes while providing essential support to Claims Officers. Your expertise will not only guide the team but also foster strong relationships with stakeholders, enhancing communication and service delivery. At Suncorp, we value a diverse and inclusive culture, where collaboration and professional growth are at the forefront of our work environment.
You'll be responsible for
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Managing Property Liability claim files
Overseeing claims from start to finish, ensuring best practices are followed efficiently and cost-effectively.🔍
Providing specialist advice on complex claims
Leveraging analysis and experience for sound decision-making, acting as a subject matter expert for the team.🌱
Supporting professional growth of team members
Developing and implementing individual development plans, providing technical training, and acting as a mentor.Skills you'll need
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Analytical and problem-solving skills
Ability to develop solutions, identify key issues, and break down complex problems, supporting effective decision-making.💬
Communication and negotiation skills
Strong oral and written communication skills, with the ability to explain information confidently and engage in negotiations for mutual benefit.💻
Technical competence and legislative knowledge
Proficient in Microsoft Office and mainframe applications, with sound knowledge of legislation, regulations, and guidelines relevant to Liability claims.View more
