Senior Claims Performance Specialist
About the job
As a Senior Claims Performance Analyst, you will play a crucial role in enhancing claims and injury management through data-driven insights. Your work will directly impact customer outcomes, operational performance, and the sustainability of personal injury portfolios. The team values collaboration and is committed to fostering a supportive environment where everyone can thrive.
You'll be responsible for
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Designing performance metrics
Creating and delivering performance metrics that monitor and improve claims and injury management outcomes across schemes.📊
Providing performance insights
Delivering monthly performance insights, trends, and analysis that support financial objectives and improve customer outcomes.🔎
Conducting deep-dive investigations
Investigating underperforming segments of the claims value chain to identify drivers and practical improvement opportunities.Key criteria
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Claims performance analysis experience
Demonstrated experience delivering insights that drive measurable outcomes.View
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Strong analytical skills
Proven ability to interpret complex datasets for informed decision-making.View
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Collaboration with finance and analytics teams
Experience partnering with teams to embed performance frameworks.View
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