NSW Department of Communities and Justice10 followers62 jobs

Senior Client Service Officer

SeniorFull-timeHybridRedfern NSW 2016, AustraliaPosted 15 hours agoVerified 1 hour ago
Pending fitX of Y criteria met

About the job

The Senior Client Service Officer is an exciting opportunity to step into a senior role within Housing Services. This position plays a crucial role in providing advice and developing strategic partnerships to support clients with complex needs. The team values collaboration and is dedicated to achieving sustainable housing outcomes for clients.

Meet the team

About the company

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You'll be responsible for

🔍

Identifying stakeholders

Identifying key stakeholders and maintaining relationships which will support stronger communities and innovative/integrated service delivery for clients.
💬

Providing advice

Working directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need.
👥

Coaching team members

Coaching client service team members to improve skills in assessing and managing clients, including those with complex needs.

Key criteria

🤝

Stakeholder engagement experience

Demonstrated experience building relationships with diverse stakeholders.

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📊

Case management competency

Proven skills in managing complex client cases effectively.

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🗣️

High-level communication skills

Strong ability to communicate with various stakeholders clearly.

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View more

A meaningful career starts with a match

Apply on NSW Department of Communities and Justice
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5 criteria for this job
Stakeholder engagement experience
Demonstrated experience building relationships with diverse stakeholders.

View

Case management competency
Proven skills in managing complex client cases effectively.

View

High-level communication skills
Strong ability to communicate with various stakeholders clearly.

View

Organisational skills
Experience managing competing priorities and workloads efficiently.

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Team coaching experience
Demonstrated ability to mentor and develop team members' skills.

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