The Senior Customer Communications Manager position at AP+ is all about leading the charge in clear, consistent, and strategic communications that connect AP+ with its customers. This job plays a vital role in inspiring customer organizations, ensuring they feel confident and excited about AP+âs direction. The team thrives on collaboration, curiosity, and high standards, creating an environment where everyone supports one another.
You'll be responsible for
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Developing customer communication strategies
Creating and implementing a comprehensive customer communication strategy to support key aspects measured by AP+ customer engagement scores, collaborating closely with the Member Engagement Coordinator.đ
Translating complex topics
Converting complex technical and regulatory topics into clear, actionable communications for customers.đ°
Owning newsletter delivery
Managing the end-to-end delivery of the bi-monthly member newsletter, including writing, approvals, CRM setup, and distribution.