About the job
This job is about supporting the development and execution of CRM and customer engagement initiatives at Fever, a leading tech platform for culture and live entertainment. The impact of this job is significant as it helps deliver a consistent and effective customer experience, ensuring that campaigns are performance-driven and aligned with business objectives. The team thrives on collaboration, creativity, and data-driven insights to connect millions of people with unforgettable experiences.
You'll be responsible for
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Managing customer data
Activating customer data to develop and execute an end-to-end CRM strategy and communications plan.🔄
Refining communication strategies
Continuously refining multi-channel communications and developing retention strategies for an outstanding customer experience.🗺️
Defining customer lifecycle
Supporting the CRM Manager in defining the customer lifecycle and contact strategies across all touch-points.Key criteria
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2-3 years of digital marketing and CRM experience
Proven experience in digital marketing and CRM environments is essential.View
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Salesforce Marketing Cloud experience
Hands-on experience with Salesforce Marketing Cloud is required.View
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Experience with email service providers
Familiarity with ESPs like Mailchimp or Sendgrid is necessary.View
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