SafetyCulture31 followers17 jobs

Senior Customer Success Manager

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Join a global tech company that is dedicated to making work better for the 3 billion people who keep the world moving. As a Customer Success Manager, you will play a crucial role in partnering with Strategic and Enterprise customers to deliver ROI throughout their entire lifecycle. The team thrives on collaboration, innovation, and a customer-centric approach, ensuring that every team member has a voice and the opportunity to make a real impact.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📊

Managing a portfolio of customers

You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagement.
🤝

Collaborating with the Sales Team

Collaborate with the Sales Team to identify areas of opportunity and ensure non-event renewals.
🌟

Partnering with customers

Partner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCulture.

Key criteria

📊

Customer success experience

5+ years in a customer-facing role with Enterprise customers.

View

📈

Data-driven strategy

Proven experience leveraging data to inform product adoption strategies.

View

🗣️

Persuasion and presentation skills

Demonstrated ability to communicate effectively across all levels.

View

View more
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer success experience
5+ years in a customer-facing role with Enterprise customers.

View

Data-driven strategy
Proven experience leveraging data to inform product adoption strategies.

View

Persuasion and presentation skills
Demonstrated ability to communicate effectively across all levels.

View

Relationship building
Experience fostering lasting relationships with customers and colleagues.

View

A meaningful career starts with a match

Similar jobs

View all
SS&C Technologies
SS&C Technologies
Senior Customer Success ManagerSydney, NSW · Full-time
Monday.com
Monday.com
Senior Customer Success ManagerSydney, NSW · Full-time
This job is about leading AI strategy for our most strategic Enterprise and Mid-Market accounts in ANZ. The impact of this position is significant, as it reshapes how monday.com goes upmarket and transforms customer experiences into mission-critical, AI-first operating systems. The team thrives on collaboration, innovation, and a shared passion for helping customers succeed.
Monday.com
Monday.com
Senior Customer Success ManagerMelbourne, VIC · Full-time
The Senior Customer Success Manager (CSM) position is all about leading AI strategy for our most strategic Enterprise and Mid-Market accounts in ANZ. This role is crucial in transforming how monday.com is adopted by customers, ensuring it becomes a mission-critical, AI-first operating system for their businesses. The team thrives on collaboration, innovation, and a shared commitment to helping customers succeed in a hybrid work environment.
Autodesk
Autodesk
Senior Customer Success ManagerNorth Sydney, NSW · Full-time
The Senior Customer Success Manager at Autodesk plays a vital role in helping customers achieve long-term success through Enterprise Business Agreements. By acting as a single point of contact, this job focuses on fostering strong relationships and providing strategic advisory services that maximize customer investment in Autodesk solutions. The team thrives on collaboration, innovation, and a commitment to customer satisfaction.