Vanta7 followers75 jobs

Senior Customer Success Manager, Commercial+

SeniorFull-timeRemoteSydney NSW, AustraliaCustomer successPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As a Senior Customer Success Manager at Vanta, you will play a crucial role in guiding customers through their security and compliance journeys. Your expertise will help ensure that customers achieve robust security outcomes while fostering long-term relationships. The team values collaboration and is dedicated to providing a supportive environment where everyone can thrive.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🚀

Guiding customers through onboarding

Helping customers in the Upmarket segment with onboarding, implementation, and product adoption to ensure value-driven success.
📊

Monitoring customer health

Using key indicators to prioritize and manage your book of business effectively.
📚

Becoming a product expert

Understanding Vanta's platform and compliance offerings to provide insightful technical answers to customers.

Key criteria

📊

6+ years in customer success

Proven experience managing a strategic book of business.

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🤝

Collaborative mindset

Willingness to drive mutually beneficial outcomes with teams.

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🧠

Strong communication skills

Clear and thoughtful communication with critical thinking ability.

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A meaningful career starts with a match

View your fit

5 criteria for this job
6+ years in customer success
Proven experience managing a strategic book of business.

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Collaborative mindset
Willingness to drive mutually beneficial outcomes with teams.

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Strong communication skills
Clear and thoughtful communication with critical thinking ability.

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Problem-solving expertise
Demonstrated ability to tackle challenges and create impact.

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Experience in SaaS
Background in software as a service, preferably in security.

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