About the job
This job at DX involves partnering with Enterprise customers to drive engineering transformation using the platform. The role is crucial in managing customer success, ensuring product utilization, and aligning business goals. The team thrives on collaboration and is dedicated to building an exceptional customer success function together.
You'll be responsible for
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Becoming a product expert
Mastering the customer success process and understanding the product deeply to support customers effectively.🔄
Owning the customer lifecycle
Managing the full customer journey from implementation to renewal, ensuring success at each stage.🤝
Coordinating internal teams
Leading and coordinating efforts across various teams to support customer needs and ensure satisfaction.Key criteria
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5+ years in customer success management
Demonstrated experience in managing enterprise customer relationships.View
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Technical communication skills
Ability to quickly learn and explain technical topics.View
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Relationship-building expertise
Proven ability to influence and negotiate across management levels.View
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