Senior Customer Success Manager
About the job
The Senior Customer Success Manager plays a vital role in supporting customers in achieving their goals with the Relativity suite of products. By creating annual account plans and coordinating with various teams, this job ensures that customers receive maximum value from their subscriptions. The team thrives on collaboration and innovation, fostering a culture of customer success while addressing challenges and celebrating wins.
You'll be responsible for
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Creating shared value
Understand the ROI customers expect from their RelativityOne subscription and build Success Plans to ensure it is achieved.🚀
Innovating new success motions
Work with leadership to develop new offerings and playbooks that address customer needs and opportunities.🔗
Orchestrating across departments
Project manage complex plans, engaging with subject matter experts to address customer concerns and build relationships.Key criteria
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7+ years of customer-facing support experience
Demonstrated experience in customer support within the software industry.View
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5+ years of litigation support experience
Proven background in litigation support, preferably as a Relativity Administrator.View
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Expertise in managing key accounts
Experience in a customer-facing role managing significant accounts.View
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