Australian Financial Complaints Authority2 followers118 jobs

Senior Digital Product Owner

SeniorFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Senior Digital Product Owner at AFCA is a pivotal job focused on transforming the digital customer experience for both consumers and members. This role is all about making a real impact by driving measurable improvements in customer outcomes, accessibility, and operational efficiency. Collaboration is key, as you will partner with various teams to deliver integrated, cross-functional outcomes while ensuring that every voice is valued in a supportive and inclusive environment.

You'll be responsible for

🎯

Owning product vision

Own the product vision and roadmap aligned to AFCA’s Customer Experience strategy.
🚀

Driving improvements

Drive data-led decision making, using customer insights, behavioural analytics and experimentation to prioritise and optimise outcomes.
📋

Managing product backlog

Manage and prioritise the product backlog, ensuring focus on highest-value initiatives.

Key criteria

📊

Digital product ownership experience

Proven experience owning digital products end-to-end.

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📈

Data-driven decision making

Experience using data and insights to drive product performance.

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🤝

Stakeholder management skills

Strong ability to influence senior stakeholders effectively.

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View more

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5 criteria for this job
Digital product ownership experience
Proven experience owning digital products end-to-end.

View

Data-driven decision making
Experience using data and insights to drive product performance.

View

Stakeholder management skills
Strong ability to influence senior stakeholders effectively.

View

Agile delivery experience
Experience working in Agile environments for product delivery.

View

Understanding of customer journeys
Deep understanding of UX and service design principles.

View

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