Australian Financial Complaints Authority1 follower102 jobs

Senior Digital Product Owner

SeniorFull-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Senior Digital Product Owner at AFCA is a pivotal job focused on transforming the digital customer experience. This role is essential for driving measurable improvements in customer outcomes, accessibility, and operational efficiency. The team thrives on collaboration, inclusivity, and a commitment to fairness, ensuring that every voice is heard and valued.

You'll be responsible for

🎯

Owning the product vision

Own the product vision and roadmap aligned to AFCA’s Customer Experience strategy
🚀

Driving digital customer journey improvements

Lead digital customer journey improvements across both Consumer and Member experiences, including accessibility and equity of access
📋

Managing product backlog

Manage and prioritise the product backlog, ensuring focus on highest-value initiatives

Key criteria

📊

Digital product ownership experience

Proven experience owning digital products end-to-end.

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📈

Data-driven decision making

Experience using data and insights to optimize performance.

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🤝

Stakeholder management skills

Demonstrated ability to influence senior stakeholders effectively.

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Meet the team

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5 criteria for this job
Digital product ownership experience
Proven experience owning digital products end-to-end.

View

Data-driven decision making
Experience using data and insights to optimize performance.

View

Stakeholder management skills
Demonstrated ability to influence senior stakeholders effectively.

View

Agile delivery experience
Experience working in Agile environments for product delivery.

View

Customer journey understanding
Deep understanding of customer journeys and service design.

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