Queensland Government41 followers431 jobs

Senior Digital Products Officer

SeniorFull-timeHybridBrisbane QLD, AustraliaPosted 6 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Senior Digital Products Officer is a key player in the Digital Customer team within the Department of Customer Services, Open Data and Small and Family Business. This job focuses on enhancing the customer experience across Queensland Government websites, ensuring they are user-friendly and secure. Collaboration with various stakeholders is essential to maintain and improve the functionality of the Forgov portal, making public services simpler and more accessible for Queenslanders.

Meet the team

About the company

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You'll be responsible for

🌟

Influencing and championing strategy

Influencing and championing the overall strategy, model and relationship management across government to maintain a high-quality customer experience on the For Government website and for QSS forms.
🔒

Leading configuration and security operations

Leading the configuration, vendor and release management and security operations for Queensland Government websites to ensure the confidentiality, integrity and availability of the service.
🤝

Establishing effective relationships

Establishing and maintaining effective relationships with the rest of Digital Channels (SSQ) and agency stakeholders to support the delivery of simpler, clearer and faster public services for Queenslanders.

Key criteria

🌐

Digital product management experience

Demonstrated experience managing digital products for government services.

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🔗

Stakeholder relationship management

Proven ability to establish and maintain effective relationships with stakeholders.

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🔒

Security operations knowledge

Experience in managing security operations for digital platforms.

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5 criteria for this job
Digital product management experience
Demonstrated experience managing digital products for government services.

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Stakeholder relationship management
Proven ability to establish and maintain effective relationships with stakeholders.

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Security operations knowledge
Experience in managing security operations for digital platforms.

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Continuous improvement mindset
Demonstrated focus on enhancing digital service functionality.

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Vendor management experience
Experience leading vendor and release management processes.

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