Senior IT Support Technician | Brisbane, West End
About the job
The Senior IT Support Technician at Fitness & Lifestyle Group plays a crucial role in ensuring that clubs and support offices operate seamlessly. By providing expert L2 support and collaborating closely with various teams, this job directly impacts the member experience and enhances operational efficiency. The team thrives on collaboration, innovation, and a commitment to continuous improvement.
You'll be responsible for
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Providing IT support and escalation
Acting as the primary escalation point for complex issues, ensuring thorough documentation and resolution.🔍
Supporting project troubleshooting
Taking ownership of incidents and collaborating with project teams to secure timely resolutions.📚
Creating knowledge management resources
Maintaining internal knowledge base articles to support consistent service delivery.Key criteria
💻
3+ years IT support experience
Demonstrated experience providing advanced IT support and troubleshooting.View
📊
HCM and CRM platform experience
Proven experience working with HCM and CRM systems.View
🛠️
Microsoft certifications or equivalent
Relevant certifications or industry experience in Microsoft technologies.View
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