People First Bank1 follower5 jobs

Senior Leader, Customer Experience Improvement

SeniorFull-timeHybridBrisbane QLD, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This exciting job at People First Bank is all about making a meaningful impact on customer experience. As part of a transformative journey, you will have the opportunity to shape the future of customer advocacy while enjoying a flexible and supportive workplace. The team thrives on collaboration and innovation, working closely with senior leaders to enhance the experiences that matter most to customers.

Meet the team

About the company

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You'll be responsible for

📈

Elevating customer experience visibility

Elevating visibility of journey customer experience and friction points to Executive level by way of committee establishment and ongoing operationalisation.
🗂️

Defining experience frameworks

Defining and operationalising a 'moments that matter' framework across priority customer journeys to track performance experience.
🚀

Driving experience improvement initiatives

Driving enterprise-wide experience improvement initiatives.

Key criteria

📊

Customer experience expertise

Proven experience in customer experience or advocacy roles.

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📈

Analytical skills

Strong analytical skills for translating insights into business improvements.

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🤝

Stakeholder engagement

Demonstrated ability to engage and influence stakeholders at Executive level.

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A meaningful career starts with a match

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View your fit

5 criteria for this job
Customer experience expertise
Proven experience in customer experience or advocacy roles.

View

Analytical skills
Strong analytical skills for translating insights into business improvements.

View

Stakeholder engagement
Demonstrated ability to engage and influence stakeholders at Executive level.

View

Governance framework experience
Experience establishing governance and performance measurement frameworks.

View

Commercial awareness
Proven understanding of commercial and risk factors in complex organisations.

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