Senior Manager - Service Management
About the job
The Senior Manager, Service Management at Qantas is a pivotal job that focuses on aligning product delivery plans with business objectives. This position plays a crucial role in guiding and mentoring cross-functional teams to ensure that technology services are delivered effectively and securely. The team thrives on collaboration and innovation, fostering an environment where creativity and passion are encouraged.
You'll be responsible for
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Aligning technology strategy
Aligning technology strategy with business goals while mentoring high-performing teams to deliver impactful outcomes.🗺️
Leading technology roadmap
Leading the strategic design and delivery of a technology roadmap across a product portfolio.🔍
Overseeing service quality
Overseeing the quality of service and operational stability across the technology landscape, including IT risk and compliance management.Key criteria
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10+ years in senior IT roles
Proven experience in senior Digital, Product, or IT positions.View
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ServiceNow and ITIL expertise
Strong background in ServiceNow and ITIL frameworks.View
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Stakeholder relationship management
Experience building relationships across multiple time zones.View
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