Marsh2 jobs

Senior Manager, Value Stream Operations

SeniorFull-timeHybridSydney NSW, AustraliaDocklands VIC 3008, AustraliaPosted 4 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

Marsh is on the lookout for a Senior Manager, Value Stream Operations to join the Business Client Services team in Sydney or Melbourne. This pivotal job focuses on enhancing operational synergies across four core value streams, ensuring high-quality service delivery, and driving transformation initiatives. The team thrives on collaboration, professional development, and fostering an inclusive culture where everyone can contribute to impactful solutions.

You'll be responsible for

🔍

Identifying cross-functional opportunities

Work across Client Management, Placement, Policy Servicing, and Fiduciary to enhance service delivery and efficiency.
🗺️

Providing guidance and support

Offer alignment and capability support to Value Stream Team Leaders while navigating a matrix structure.
🚀

Leading modernization initiatives

Champion efforts to reduce manual tasks, improve data accuracy, and drive automation adoption.

Key criteria

📊

Insurance operations experience

Proven experience in insurance operations management.

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🔧

Process improvement expertise

Demonstrated experience in digitizing and optimizing operational processes.

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🌐

Global service delivery collaboration

Experience partnering with offshore teams for enhanced service quality.

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5 criteria for this job
Insurance operations experience
Proven experience in insurance operations management.

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Process improvement expertise
Demonstrated experience in digitizing and optimizing operational processes.

View

Global service delivery collaboration
Experience partnering with offshore teams for enhanced service quality.

View

KPI management skills
Strong skills in managing operational metrics and data-informed decisions.

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Stakeholder influence ability
Proven ability to align diverse teams in a matrix environment.

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