Senior / Principal Customer Success Manager
About the job
The Principal Customer Success Manager (CSM) is a pivotal member of the Customer Success team, serving as the second-in-command to the Head of Customer Success. This exciting opportunity combines managing a high-value enterprise account portfolio with leading a cross-functional team. The ideal person thrives in a dynamic environment, confidently engaging with enterprise relationships while contributing to the overall strategy and operations of Customer Success.
You'll be responsible for
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Owning a portfolio of high-value enterprise accounts
Acting as the primary strategic relationship holder for key accounts.🤝
Building and maintaining senior stakeholder relationships
Engaging with C-suite and procurement leads to foster strong connections.📅
Leading Executive Business Reviews (EBRs)
Facilitating strategic planning sessions with customers to drive success.Key criteria
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5+ years in enterprise customer success
Experience managing high-value enterprise accounts in SaaS or technology.View
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C-suite stakeholder engagement
Demonstrated ability to build relationships with senior executives.View
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Complex contract renewals experience
Proven track record in multi-year contract negotiations.View
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