MyPass Global2 jobs

Senior / Principal Customer Success Manager

SeniorFull-timeHybridSydney NSW, AustraliaCustomer successPosted 22 hours ago
Pending fitX of Y criteria met

About the job

The Principal Customer Success Manager (CSM) is a pivotal member of the Customer Success team, serving as the second-in-command to the Head of Customer Success. This exciting opportunity combines managing a high-value enterprise account portfolio with leading a cross-functional team. The ideal person thrives in a dynamic environment, confidently engaging with enterprise relationships while contributing to the overall strategy and operations of Customer Success.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📁

Owning a portfolio of high-value enterprise accounts

Acting as the primary strategic relationship holder for key accounts.
🤝

Building and maintaining senior stakeholder relationships

Engaging with C-suite and procurement leads to foster strong connections.
📅

Leading Executive Business Reviews (EBRs)

Facilitating strategic planning sessions with customers to drive success.

Key criteria

📊

5+ years in enterprise customer success

Experience managing high-value enterprise accounts in SaaS or technology.

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🤝

C-suite stakeholder engagement

Demonstrated ability to build relationships with senior executives.

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🔄

Complex contract renewals experience

Proven track record in multi-year contract negotiations.

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View your fit

5 criteria for this job
5+ years in enterprise customer success
Experience managing high-value enterprise accounts in SaaS or technology.

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C-suite stakeholder engagement
Demonstrated ability to build relationships with senior executives.

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Complex contract renewals experience
Proven track record in multi-year contract negotiations.

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Informal leadership experience
Experience mentoring or guiding team members effectively.

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Strong commercial acumen
Ability to discuss ROI and business value in customer conversations.

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A meaningful career starts with a match

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