About the job
The job is about empowering customers to achieve their business outcomes faster through Microsoft’s products and services. By joining the Customer Experience & Success organization, individuals will play a key role in helping strategic enterprise customers maximize their cloud projects. The team values collaboration, innovation, and a commitment to customer success, creating an environment where everyone can thrive.
You'll be responsible for
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Building customer relationships
Building and coaching others on customer, partner, and internal stakeholder engagement strategy and models to enable quality solution delivery.🏆
Leading customer success
Leading the strategic execution of program planning and customer-facing program reviews to deliver ongoing customer success.💻
Aligning technical solutions
Understanding and aligning Microsoft solutions and technical capabilities to customer needs and priorities.Key criteria
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Customer relationship management experience
Demonstrated experience building relationships with senior customer executivesView
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Stakeholder management skills
Proven ability to manage diverse stakeholder relationships for consensusView
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Engagement planning expertise
Experience planning and orchestrating a portfolio of customer engagementsView
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