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Senior Service Designer

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Senior Service Designer at MYOB Acumatica plays a pivotal role in enhancing the experience for mid-market companies in Australia and New Zealand. This position focuses on understanding partners and customers to inform product and service development, ensuring that every decision is guided by real insights. Collaboration with various teams is key, as the Senior Service Designer helps shape the future of work while supporting businesses to thrive.

You'll be responsible for

🛠️

Taking responsibility for service and experience development

Lead the work and guide teams to concentrate on what truly matters to partners and customers.
🗺️

Mapping end-to-end experiences

Identify leverage points and articulate what good outcomes look like before solutions are explored.
🔍

Leading research on AI adoption

Identify where AI transforms workflows and confirm emerging ideas before investment.

Key criteria

🛠️

Service design expertise

Proven experience in service design and qualitative research.

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🔍

Customer research proficiency

Demonstrated ability to connect research insights to product direction.

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🌐

Systems thinking skills

Experience mapping end-to-end journeys across multiple products.

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5 criteria for this job
Service design expertise
Proven experience in service design and qualitative research.

View

Customer research proficiency
Demonstrated ability to connect research insights to product direction.

View

Systems thinking skills
Experience mapping end-to-end journeys across multiple products.

View

Collaboration experience
Established skill in facilitating alignment across teams and partners.

View

AI-enabled development expertise
Demonstrable experience shaping AI-enabled user experiences.

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