About the job
The Senior Service Designer at MYOB Acumatica plays a crucial role in enhancing the experience for mid-market companies in Australia and New Zealand. This job is all about understanding partners and customers to inform product and service development, ensuring that every decision is made with their needs in mind. Collaboration is key, as you will work closely with various teams to create meaningful experiences that drive business success.
You'll be responsible for
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Taking responsibility for service and experience development
Lead the work and guide teams to concentrate on what truly matters to partners and customers.🗺️
Mapping end-to-end experiences
Identify leverage points and articulate what good outcomes look like before solutions are explored.🔍
Leading AI research
Identify where AI transforms workflows and confirm emerging ideas before investment.Key criteria
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Service design expertise
Demonstrated experience in service design and qualitative research.View
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Customer research proficiency
Proven skills in customer research and experience strategy.View
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Systems thinking ability
Experience connecting end-to-end journeys across multiple products.View
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