Unisys4 followers51 jobs

Senior Technical Field Engineer

Mid levelSeniorFull-timeHybridCanberra ACT, AustraliaCustomer service and supportInformation technologyPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The Tech Field Engineer job is all about installing, diagnosing, maintaining, and servicing computer-related products like desktops, laptops, and printers. This role is vital in ensuring that clients receive top-notch support and service, enhancing their productivity and satisfaction. The team thrives on collaboration and professionalism, always aiming to provide the best experience for every End User.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

💻

Installing and maintaining equipment

Installing, repairing, and maintaining End User Productivity and Service Desk Equipment and Systems at client locations is a key responsibility.
🆘

Providing support

Providing both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved by the Service Desk.
😊

Ensuring customer satisfaction

Maintaining a high degree of professionalism and ensuring customer satisfaction throughout all transactions is crucial for success.

Key criteria

🔧

Technical certification or associate degree

Possession of relevant technical qualifications enhances service delivery.

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🛠️

2–4 years of technical support experience

Hands-on experience in field engineering ensures effective troubleshooting.

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🔍

Proven maintenance and troubleshooting skills

Ability to resolve issues in customer environments is crucial.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Technical certification or associate degree
Possession of relevant technical qualifications enhances service delivery.

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2–4 years of technical support experience
Hands-on experience in field engineering ensures effective troubleshooting.

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Proven maintenance and troubleshooting skills
Ability to resolve issues in customer environments is crucial.

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Australian citizenship
Citizenship is required for security clearance eligibility.

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AGSVA security clearance
Baseline/NV1/NV2 clearance is mandatory for access to sensitive information.

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