About the job
This job is about joining Unisys as a Level 1 Support Agent, where you will play a vital role in providing exceptional IT support to Federal Government clients. Your contributions will help maintain high standards of service and customer satisfaction in a collaborative and supportive environment. The team values enthusiasm and a proactive approach, offering opportunities for growth and career progression in the exciting field of Information Technology.
You'll be responsible for
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Providing 1st Level IT Support
Delivering fast, efficient, and friendly support for software, hardware, and network operations difficulties.📝
Documenting calls and incidents
Accurately recording all calls and incidents to maintain clear communication and tracking.📅
Managing time and workload
Ensuring tasks are prioritized and completed within predetermined service levels.What we're looking for
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Active NV1 Security Clearance
Possession of NV1 Security Clearance is essential for this job.View
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1 year of IT service desk experience
Demonstrated experience in providing first-level IT support.View
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Customer service experience
Background in delivering friendly and efficient customer service.View
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