About the job
This job is about joining Unisys as a Level 1 Support Agent, where you will play a crucial role in providing exceptional IT support to Federal Government clients. Your contributions will help maintain high service standards and ensure customer satisfaction. The team values collaboration and offers a supportive environment with opportunities for career growth.
You'll be responsible for
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Providing 1st Level IT Support
Delivering fast, efficient, and friendly customer service to resolve software, hardware, and network issues.📝
Documenting calls and incidents
Accurately recording all customer interactions and incidents for future reference.📞
Managing incidents and requests
Assigning incidents to the correct support group and acting as a single point of contact for logged issues.Key criteria
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Active NV1 Security Clearance
Possession of NV1 Security Clearance is essential for access.View
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1+ years of IT service desk experience
Demonstrated experience in providing IT support services.View
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Customer service experience
Proven background in delivering friendly and efficient customer service.View
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