Service Advisor Tweed Heads NSW
About the job
Join a dynamic team at Frizelle Sunshine Automotive as a Service Advisor in Tweed Heads. This job is all about delivering exceptional customer service and ensuring smooth vehicle servicing coordination. The team values growth, collaboration, and a fun, fast-paced environment where everyone can thrive.
You'll be responsible for
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Delivering exceptional customer service
Providing the ultimate customer service experience to clients face to face, ensuring their needs are met.🚗
Coordinating vehicle servicing
Ensuring the efficient coordination of vehicle servicing and maintaining regular contact with customers for updates.⚡
Handling customer concerns
Addressing customer concerns and complaints with prompt solution-based outcomes.Key criteria
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Proven experience as a Service Advisor
Demonstrated background in customer service roles, ideally in automotive.View
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Excellent communication skills
Strong verbal and written skills for effective customer interactions.View
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Experience with KPIs
Familiarity with performance metrics in a customer service environment.View
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