Service Coordinator Wagga Wagga
About the job
The Service Coordinator position at the Wagga Wagga Service Centre is an exciting opportunity to lead a dedicated team in delivering exceptional customer service. This job plays a vital role in ensuring efficient operations and maintaining high service quality, while also supporting the Service Centre Manager in day-to-day activities. The team thrives on collaboration, innovation, and a commitment to enhancing the customer experience.
You'll be responsible for
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Supporting and coaching team members
Guiding a team of customer service employees to ensure high-quality service and performance standards are met.🔍
Monitoring service quality
Ensuring timely and high-quality service delivery to customers, based on feedback and internal reviews.⚠️
Acting as escalation point
Resolving customer complaints and documenting issues as per defined processes, while following up on unresolved matters.Key criteria
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Customer service experience
Demonstrated experience in high-quality customer service delivery.View
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Team supervision skills
Proven experience supervising and coaching customer service teams.View
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Knowledge of service processes
Experience with Service NSW products and operational procedures.View
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