NSW Department of Customer Service43 followers539 jobs

Service Coordinator Wagga Wagga

Mid levelFull-timeHybridWagga Wagga, NSW, AustraliaPosted 2 months agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Service Coordinator position at the Wagga Wagga Service Centre is an exciting opportunity to lead a dedicated team in delivering exceptional customer service. This job plays a vital role in ensuring efficient operations and maintaining high service quality, while also supporting the Service Centre Manager in day-to-day activities. The team thrives on collaboration, innovation, and a commitment to enhancing the customer experience.

You'll be responsible for

📈

Supporting and coaching team members

Guiding a team of customer service employees to ensure high-quality service and performance standards are met.
🔍

Monitoring service quality

Ensuring timely and high-quality service delivery to customers, based on feedback and internal reviews.
⚠️

Acting as escalation point

Resolving customer complaints and documenting issues as per defined processes, while following up on unresolved matters.

Key criteria

📊

Customer service experience

Demonstrated experience in high-quality customer service delivery.

View

👥

Team supervision skills

Proven experience supervising and coaching customer service teams.

View

📝

Knowledge of service processes

Experience with Service NSW products and operational procedures.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Apply on NSW Department of Customer Service
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

A meaningful career starts with a match

Get started

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in high-quality customer service delivery.

View

Team supervision skills
Proven experience supervising and coaching customer service teams.

View

Knowledge of service processes
Experience with Service NSW products and operational procedures.

View

Queue management experience
Experience identifying and resolving long waiting times effectively.

View

Process improvement skills
Demonstrated ability to recommend and implement operational changes.

View

Similar jobs

View all
Rentokil Initial
Rentokil Initial
Customer Service CoordinatorAdelaide, SA · Full-time
The Sales and Customer Service Coordinator is a vital part of our sales department, acting as the backbone that ensures smooth processes and flawless data management. This job is all about providing world-class support to our customers while thriving in a fast-paced environment. Our team values collaboration, accuracy, and a proactive approach to problem-solving.
Rentokil Initial
Rentokil Initial
Service Coordinator | Port MelbournePort Melbourne, VIC · Full-time
Rentokil is on the lookout for an organised Service Coordinator to join the team in Port Melbourne on a full-time basis. This job plays a crucial role in ensuring smooth operations and excellent customer service within the pest control industry. The team thrives on collaboration, support, and a shared passion for protecting people and the planet.
The TJX Companies, Inc.
The TJX Companies, Inc.
Customer Service CoordinatorSydney, NSW · Full-time
The Customer Service Coordinator job at TK Maxx is all about creating exceptional experiences for customers. This role is crucial in building positive relationships and providing timely solutions across various customer touchpoints. The team thrives in a supportive and collaborative environment, where every day presents new opportunities to learn and make a real impact.
Cushman & Wakefield
Cushman & Wakefield
Facilities & Client Service CoordinatorMacquarie Park, NSW · Full-time
The Service Delivery Manager / Facilities Coordinator job is all about driving facilities management service delivery across a diverse property portfolio. This role is crucial for ensuring client satisfaction and operational excellence, making a significant impact on the overall performance of the facilities. The team thrives on collaboration, innovation, and a commitment to delivering exceptional outcomes.