NSW Department of Customer Service24 followers178 jobs

Service Coordinator Wagga Wagga

Mid levelFull-timeHybridWagga Wagga, NSW, AustraliaAdministrationCustomer servicePosted 4 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Service Coordinator position at the Wagga Wagga Service Centre is an exciting opportunity to lead a dedicated team in delivering exceptional customer service. This job plays a vital role in ensuring efficient operations and maintaining high service quality, while also supporting the Service Centre Manager in day-to-day activities. The team thrives on collaboration, innovation, and a commitment to enhancing the customer experience.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📈

Supporting and coaching team members

Guiding a team of customer service employees to ensure high-quality service and performance standards are met.
🔍

Monitoring service quality

Ensuring timely and high-quality service delivery to customers, based on feedback and internal reviews.
⚠️

Acting as escalation point

Resolving customer complaints and documenting issues as per defined processes, while following up on unresolved matters.

Key criteria

📊

Customer service experience

Demonstrated experience in high-quality customer service delivery.

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👥

Team supervision skills

Proven experience supervising and coaching customer service teams.

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📝

Knowledge of service processes

Experience with Service NSW products and operational procedures.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in high-quality customer service delivery.

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Team supervision skills
Proven experience supervising and coaching customer service teams.

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Knowledge of service processes
Experience with Service NSW products and operational procedures.

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Queue management experience
Experience identifying and resolving long waiting times effectively.

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Process improvement skills
Demonstrated ability to recommend and implement operational changes.

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