About the job
This job as a Service Coordinator is all about keeping members moving by coordinating roadside assistance services across the NRMA network. It plays a vital role in ensuring safety and support in a fast-paced environment. The team thrives on collaboration and is dedicated to making a difference in the community.
You'll be responsible for
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Coordinating roadside assistance requests
Coordinating and case managing roadside assistance requests across the NRMA network.⏱️
Monitoring job allocation systems
Monitoring job allocation systems and responding to time-critical and safety-focused situations.📞
Liaising with members
Liaising with members when automated dispatch cannot meet service timeframes.Key criteria
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Customer service experience
Demonstrated experience in customer service or frontline environments.View
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Problem-solving skills
Proven ability to solve complex problems with a focus on safety.View
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Attention to detail
Strong organisational skills and adaptability to changing priorities.View
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