Centorrino Technologies5 followers27 jobs

Service Delivery Manager

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 4 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

Join Centorrino Technologies and be part of a vibrant community that values innovation and inclusivity! As a Service Delivery Manager, you will play a crucial role in building strong relationships with customers and ensuring their needs are met. The team thrives on collaboration, creativity, and continuous growth, making it a fantastic place to develop your career.

You'll be responsible for

🤝

Building relationships

Building and maintaining strong relationships with customers, both remotely and in-person through recurring engagements.
📊

Reviewing service delivery

Reviewing, assessing, and presenting service delivery reporting, ensuring key SLAs and deliverables are met.
📞

Serving as escalation point

Serving as an escalation and contact point for customers, addressing technical and non-technical queries promptly.

Key criteria

🤝

Customer relationship management experience

Proven experience building strong relationships with clients.

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📊

Service delivery reporting skills

Demonstrated ability to assess and present service delivery metrics.

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🗣️

Stakeholder communication skills

Experience communicating effectively with executive and C-level stakeholders.

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Meet the team

About the company

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5 criteria for this job
Customer relationship management experience
Proven experience building strong relationships with clients.

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Service delivery reporting skills
Demonstrated ability to assess and present service delivery metrics.

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Stakeholder communication skills
Experience communicating effectively with executive and C-level stakeholders.

View

Technical understanding
Strong grasp of IT products and services, with quick learning ability.

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Valid WWCC and Police Check
Required checks to ensure safety in working with vulnerable populations.

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