Accenture
Service Designer
Mid levelFull-timeHybridSydney NSW, AustraliaDesignInformation technologyPosted 2 days ago
About the job
The Service Designer at TPG Telecom plays a crucial role in enhancing customer experiences by partnering cross-functionally to embed best practices in product and service development. This position is all about championing the customer and utilizing various methodologies to address their needs throughout the customer lifecycle. The team thrives on collaboration, creativity, and a shared commitment to making a positive impact in the lives of Australians.
You'll be responsible for
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Supporting service design process
Supporting the end-to-end strategic design process throughout design led projects, participating in all aspects from scoping through to research, synthesis, mapping and recommendations.🗂️
Developing CX toolkit
Developing and maintaining a CX toolkit consisting of key artefacts such as customer journey framework and customer needs repository.🧑🏫
Facilitating workshops
Coaching others in the planning, design and facilitation of workshops to identify gaps and opportunities against customer experience standards.What we're looking for
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3+ years in service design
Experience in service design or human-centered design roles is essential.View fit
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Experience with CX methodologies
Proven application of customer experience tools leading to actionable outcomes.View fit
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Strong communication skills
Ability to facilitate discussions across large, cross-functional teams.View fit
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