Datacom11 followers66 jobs

Service Desk Agent

GraduateJuniorFull-timeHybridBrisbane QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is about joining Datacom as a Service Desk Agent, where you will be the first point of contact for clients seeking technical support. Your work will have a meaningful impact on people's lives as you help them navigate their tech challenges. The team thrives in a supportive and agile environment, where collaboration and continuous learning are at the forefront.

You'll be responsible for

📞

Responding to technical support queries

Handling phone and email inquiries related to level 1 technical support.
📊

Meeting Service Level Agreements

Working diligently to adhere to established Service Level Agreements and Key Performance Indicators.
🔍

Troubleshooting and problem-solving

Identifying, troubleshooting, and resolving incidents and service requests.

Key criteria

📞

Customer service experience

Demonstrated experience in providing customer support via phone or email.

View

🛠️

Technical troubleshooting skills

Proven ability to identify and resolve technical issues effectively.

View

📅

Availability for rotating shifts

Full availability to work across 24/7 operational hours as needed.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on Datacom
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in providing customer support via phone or email.

View

Technical troubleshooting skills
Proven ability to identify and resolve technical issues effectively.

View

Availability for rotating shifts
Full availability to work across 24/7 operational hours as needed.

View

IT qualification
Possession of a relevant qualification in IT or related field.

View

Team collaboration skills
Experience working effectively within a team-oriented environment.

View

Similar jobs

View all
Quantium
Quantium
Service Desk Engineer (Part-time)Melbourne, VIC · Part-time
As a Service Desk Engineer at Quantium, you will play a crucial role in supporting our Melbourne team by providing hands-on technical assistance. This job is all about ensuring that our talented data scientists, analysts, and engineers have the tools they need to excel in a fast-paced environment. The team thrives on collaboration and independence, making it an exciting opportunity to make a real impact.
Planit
Planit
Service Desk AnalystAdelaide, SA · Full-time
This job is an exciting opportunity for Service Desk Analysts to embark on a fulfilling career journey in our Managed Services Division. With a focus on learning and growth, team members will engage in hands-on training and certifications through our established Career Pathways Program. Collaboration and support from senior members create a vibrant work environment where everyone can thrive.
Centorrino Technologies
Centorrino Technologies
Service Desk Analyst - NV1Australia · Full-time
The Service Desk Analyst position at Centorrino Technologies is all about redefining customer experience through exceptional support. This job plays a crucial role in ensuring customers receive timely and effective assistance, contributing to the overall success of the team. Collaboration, accountability, and a commitment to doing things right the first time are at the heart of how the team operates.
KBR, Inc.
KBR, Inc.
Global Tier 1 Service Desk TechnicianCanberra, ACT · Full-time
The Global Tier 1 Service Desk Technician is a vital part of KBR's IT team, serving as the first point of contact for end users and providing essential technical support. This job plays a crucial role in ensuring that incidents and service requests are managed effectively, contributing to operational excellence and customer satisfaction. KBR fosters a collaborative and innovative work environment, empowering team members to use their potential and create meaningful change.