Reserve Bank of Australia9 followers54 jobs

Service Desk Analyst

JuniorMid levelFull-timeHybridBaulkham Hills NSW 2153, AustraliaCustomer service and supportInformation technologyPosted 1 week ago
Pending fitX of Y criteria met

About the job

This job is all about making a difference through meaningful work that has a big impact. As a Service Desk Analyst within the Reserve Bank of Australia's IT department, you will play a crucial role in ensuring the security and efficiency of critical IT systems. The team values collaboration, innovation, and a commitment to service excellence, creating an inspiring environment for personal and professional growth.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Responding to service requests

As a Service Desk Analyst, you will respond to service requests and provide support to users.
🔧

Troubleshooting and diagnosing incidents

Troubleshooting and diagnosing incidents is a key part of ensuring systems run smoothly and efficiently.
⚠️

Escalating issues as needed

You will escalate issues to other support groups when necessary to ensure timely resolution.

Key criteria

💻

IT Service Desk experience (2-3 years)

Experience in first and second level support is essential.

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🔧

Strong knowledge of Microsoft technologies

Proficiency in Microsoft Exchange, Windows 10, and Office 365.

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🛠️

Familiarity with ITIL and certifications

ITIL, Microsoft (MCSE, MCP), or Cisco certifications are advantageous.

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View your fit

5 criteria for this job
IT Service Desk experience (2-3 years)
Experience in first and second level support is essential.

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Strong knowledge of Microsoft technologies
Proficiency in Microsoft Exchange, Windows 10, and Office 365.

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Familiarity with ITIL and certifications
ITIL, Microsoft (MCSE, MCP), or Cisco certifications are advantageous.

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Excellent communication skills
Ability to convey technical information clearly and effectively.

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Problem-solving and analytical skills
Experience in identifying and evaluating solutions effectively.

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A meaningful career starts with a match

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