Service Desk Analyst
About the job
As a Service Desk Analyst, you will be the first point of contact for IT support, responding to requests and troubleshooting issues to ensure smooth operations. Your work will have a significant impact on the firm, helping to provide essential support to colleagues and clients alike. Join a collaborative team that values innovation and continuous improvement, where your contributions truly matter.
You'll be responsible for
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Responding to service desk requests
Promptly addressing and managing service desk requests and incidents to ensure user satisfaction.🔧
Troubleshooting hardware and software issues
Identifying and resolving technical problems related to hardware, software, and applications.🌐
Providing remote support
Assisting users remotely via Windows 10 & 11 to resolve issues efficiently.Key criteria
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IT tertiary qualifications
Relevant qualifications in Information Technology are essential.View
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2+ years helpdesk experience
Experience in a helpdesk or similar environment is required.View
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Proficiency in Windows and Office
Demonstrated skills in Windows 8, 10, and Microsoft Office 2013.View
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