Service Analyst
About the job
This job is about joining the Dynamics 365 Team at CFS, where expertise, passion, and diversity are celebrated. You will play a crucial role in supporting the Dynamics 365 platform and ensuring compliance with regulatory obligations. The team thrives in a collaborative environment, encouraging personal growth and celebrating success.
You'll be responsible for
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Managing relationships
Managing relationships with Dynamics partners and managed service providers, including performance, contract management, and SLA adherence.📋
Handling business tasks
Managing business as usual tasks for our internal customers enhancement and change requests.⚙️
Providing service delivery support
Providing day-to-day service delivery support for the Dynamics 365 platform, monitoring availability and performance.Key criteria
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IT service analyst experience
Proven experience in IT Service Analyst or similar role.View
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Microsoft Dynamics 365 support
Strong experience supporting Dynamics 365 applications.View
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ITIL service management knowledge
Solid understanding of ITIL disciplines for service management.View
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