Service Desk Analyst
About the job
The Service Desk Analyst position at Anglicare Southern Queensland is all about making a difference by providing essential IT support to users. This job is crucial in ensuring that everyone receives timely assistance, fostering a supportive environment where technology enhances care. The team thrives on collaboration, respect, and a shared mission to uplift the community.
You'll be responsible for
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Providing assistance
Offering onsite and remote assistance in resolving helpdesk calls and escalating critical issues when necessary.📞
Responding to issues
Addressing all issues in a timely, professional, and courteous manner while prioritizing based on criticality.📝
Documenting support issues
Logging and monitoring support desk issues, providing updates on the status of calls, and following up on activities.Key criteria
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IT support experience
Experience assisting end users with various IT issues in large organisations.View
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Communication skills
Ability to convey technical information to non-technical users effectively.View
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Time management skills
Demonstrated ability to prioritise tasks and manage a high workload.View
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