Capgemini4 followers25 jobs

Service Desk Analyst

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 weeks agoVerified 9 hours ago
Pending fitX of Y criteria met

About the job

This job is about being the first point of contact for end-user IT issues, providing essential support and ensuring a smooth experience for users. By joining this team, you will play a vital role in helping leading organizations unlock the value of technology while fostering a collaborative and inclusive work environment. The team thrives on a culture of growth, learning, and flexibility, making it an exciting place to develop your career.

You'll be responsible for

📞

Serving as the first point of contact for IT issues

Handling inbound calls and tickets, triaging, logging, and resolving incidents where possible.
🖥️

Providing first-level support

Assisting with desktops, applications, user access, and basic infrastructure services.
📝

Documenting repeatable fixes

Following ITIL-aligned processes to ensure accurate and high-quality ticket handling.

Key criteria

🖥️

IT support experience

Demonstrated experience in IT support environments like helpdesk.

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📞

Customer service skills

Proven ability to support users with a customer-first mindset.

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🛠️

Basic troubleshooting knowledge

Understanding of troubleshooting processes in IT environments.

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View more

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5 criteria for this job
IT support experience
Demonstrated experience in IT support environments like helpdesk.

View

Customer service skills
Proven ability to support users with a customer-first mindset.

View

Basic troubleshooting knowledge
Understanding of troubleshooting processes in IT environments.

View

Effective communication skills
Excellent verbal and written communication for clear user interactions.

View

Team collaboration experience
Experience working effectively in team settings and adapting to shifts.

View

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