Centorrino Technologies5 followers30 jobs

Service Desk Engineer - Inbound Team

JuniorMid levelFull-timeHybridQueensland, AustraliaPosted 2 weeks agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The IT Service Desk Engineer at Centorrino Technologies is a vital part of the inbound phone support team, providing responsive and effective technical assistance to end users. This job plays a crucial role in ensuring high-quality support and a customer-focused experience, making a significant impact in a fast-paced environment. The team thrives on collaboration, innovation, and continuous improvement, creating a supportive community for everyone.

You'll be responsible for

📞

Providing inbound support

Delivering inbound phone-based support as part of a high-volume Service Desk team, ensuring a consistent, customer-focused experience.
🔧

Diagnosing and resolving issues

Diagnosing and resolving issues across hardware, software, network, VPN, and security environments, while maintaining strong communication.
📝

Logging and tracking incidents

Logging, tracking, and updating all incidents and requests in ITSM systems with accurate documentation, following ITIL processes.

Key criteria

🖥️

Experience in IT support

Demonstrated experience in inbound phone-based IT support environments.

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🔧

Windows and macOS knowledge

Strong knowledge of Windows 10/11 and macOS systems.

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📜

Active Directory management

Experience with Active Directory user and group management.

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View more

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5 criteria for this job
Experience in IT support
Demonstrated experience in inbound phone-based IT support environments.

View

Windows and macOS knowledge
Strong knowledge of Windows 10/11 and macOS systems.

View

Active Directory management
Experience with Active Directory user and group management.

View

Basic networking skills
Familiarity with DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting.

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Strong communication skills
Ability to explain technical issues clearly to non-technical users.

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